Frequent questions

We deliver throughout Europe and Internationally.

Shipping is made within 2 or 3 days. Delivery is generally made within 2 or 3 weeks anywhere in Europe and the World.

Your package is delivered during office hours (9:00 a.m. to 5:00 p.m.). If you are not there, the postman will leave the package in the mailbox or at the nearest post office.

Totally free shipping.

We deliver our products all over the world. There is no minimum order quantity required and all our deliveries are free.

Delivery is via your local post office.

If your order includes multiple items, they may be shipped separately, depending on available stock and shipping warehouses. Don't worry, your package will arrive soon.

If your order is found to have been damaged in transit, we will process a replacement at no additional cost.

If your order was lost in transit, we will investigate the matter and offer a replacement or full refund as necessary.

Yes, as long as your order is not in process.

It is very possible to cancel your order! However, if the order is already in preparation, the cancellation fees will be 40% of the purchase price. Do not hesitate to contact us by email at contacto@lobichia.com our team will do everything possible to meet your needs.

Our return policy is 30 days from the date of delivery or receipt of the item.
Our products undergo strict quality checks before each shipment. However, if you have received your product with a factory defect or it has arrived damaged, we will process a full refund or replacement as necessary. We need you to send us a photo of the product (in the original packaging if possible) to contacto@lobichia.com with your order number.

We only process a refund for damaged products, wrong items, or orders lost in transit. If you have any questions, please contact our support team at contacto@lobichia.com

The item must be unused and in its original packaging.

Yes, the "HTTPS" in our store URLs attests to the quality of our services. HTTPS is the variant of "http" protected by the use of SSL/TLS protocols. HTTPS is used to secure financial transactions on commercial sites. As e-merchants, we are aware that the use of SSL is becoming essential today. This is the best way to protect your data and protect yourself against hackers or identity theft. Visually, the SSL certificate is represented by a padlock that appears in the address bar of the web browser. It is also represented by an "s" which stands for "secure" and is added to the "http" protocol on the website's address bar.

Unfortunately not. Only one discount code is allowed to be used on each purchase on our official website. The system does not have the ability to receive or combine more than one coupon when processing an order.

If you would like to order in large quantities, please email our team contacto@lobichia.com